Terms of Service & Return Policy

Overview

This website is operated by TheFoundTapes. Throughout the site, the terms “we”, “us” and “our” refer to TheFoundTapes. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms, conditions, and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

Any new features or tools added to the current store will also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. Continued use of the site after changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell our products and services to you.

Refunds

Once we’ve received and inspected your return, we’ll notify you about the approval or rejection of your refund.

If approved, your refund will be automatically processed to your original payment method. Please allow some time for your bank or credit card provider to complete the refund process.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company — posting delays may occur.

  3. Contact your bank — processing times can vary.

If you’ve done all of the above and still haven’t received your refund, contact us at {email}.

Sale Items

Unfortunately, sale items and gift cards are non-refundable.

Exchanges

We accept exchanges within 7 days of receiving your item. To be eligible:

  • The item must be in original condition.

  • Tags must be attached.

  • Items must be unworn and unused.

If these conditions are not met, the exchange will not be processed.

Shipping & Returns

We offer a 2-day return policy, meaning you must request a return within 2 days of receiving your item.

To be eligible for a return:

  • The item must be in unused condition, with tags attached and in the original packaging.

  • A receipt or proof of purchase is required.

To initiate a return, contact us at {email}. If your return is approved, we’ll send you a return shipping label and instructions. Returns without prior approval will not be accepted.

Need Help?

If you have any questions about refunds, returns, or exchanges, feel free to contact us at:
{email}